Hanácký Regiment 4
The price of the goods is stated including the VAT of the goods in the special regime.
State of goods
Our things that we offer on the e-shop are second-hand and therefore may contain signs of wear. Each product has its own evaluation of the condition of the goods. We try to describe things with a significant defect in the detail of the goods. We check things when adding goods to the e-shop and check them before sending to make sure that it does not contain a defect that we would not inform you about. By this defect we mean missing pages, underlining of the text, loose binding, and other significant defects. If the goods have this defect, you will find it in the description of the goods, or we will inform you about it afterwards if we discover it during the final inspection.
- condition of books
- condition of gramophone records
we send the goods within two working days from the receipt of your payment to our account to the address or branch of the dispensing point specified by you
the goods will be carefully packed in a cardboard box or bubble wrap. This packaging should not be damaged upon receipt
If the packaging is damaged, we recommend that you do not accept the shipment on the spot
Voucher and receipt
According to the Act on the Registration of Sales, the seller is obliged to issue a receipt to the buyer when paying in cash at the dispensary, and at the same time he is obliged to register the received sales with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.
The package you receive from us will include a tax document.
Second-hand items can be returned within 14 days of receipt, in the same condition as they were delivered. We will send the payment, including postage, back to your account.
If there is a return, we will do our best to resolve the matter as soon as possible to your full satisfaction
we pay back if there is a misunderstanding on our part
Returns and complaints
In the case of purchasing goods through the e-shop, the customer is entitled to return the goods without giving a reason. He must do so within 14 days of receipt of the goods. Returns are made by e-mail or written notice and sending the goods to the address of the operator. The goods must be sent by registered mail and in the condition in which the customer received them.
If the customer sent the goods back by mutual agreement, the operator will return the paid purchase price of the returned goods to the customer without undue delay (no later than 7 days after receipt of the goods) by sending to the customer's bank account.
The operator does not reimburse the customer for freight costs that were properly charged according to the customer's order.
Second-hand Mercatino guarantees that the goods are free of visible defects at the time they are sent to the customer. For second-hand items, the condition of the goods corresponds to their age and normal wear and tear. If this is not the case, this is taken into account in the description of the goods in the offer.
The customer is obliged to check the correctness and completeness of its contents immediately after receiving the shipment and to notify the operator of any deficiencies within two days of receiving the shipment.
In the case of an incomplete shipment, the operator will make an additional shipment without undue delay upon receipt of the customer's complaint. In this case, the transport costs are paid by the operator.
Out - of - court settlement of disputes
The out-of-court settlement of consumer disputes arising from the purchase contract is the responsibility of the Czech Trade Inspection Authority with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, internet address: https://adr.coi.cz/cs. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under a purchase agreement.
European Consumer Center Czech Republic with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is a contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21. May 2013 on the resolution of consumer disputes online and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (the Regulation on consumer dispute resolution online).
The seller is entitled to sell goods on the basis of a trade license. Trade licensing is performed within the scope of its competence by the relevant trade licensing office. To a limited extent, the Czech Trade Inspection Authority also supervises compliance with Act No. 634/199